TY - BOOK AU - Sheth, Jagdish N, Ed. AU - Parvatiyar. Atul, Ed. AU - Shainesh, G. Ed. TI - Customer Relationship Management: Emerging Concepts, Tools and Applications SN - 9780070435049 U1 - 658.812 SH66C PY - 2023/// CY - Chennai PB - McGraw Hill KW - Management, Relationship Management N1 - ER -