| 000 | 00539nam a2200193Ia 4500 | ||
|---|---|---|---|
| 000 | 00746ngmaa2200277 a 4500 | ||
| 003 | RNL | ||
| 006 | g||||fr|||| a0| fz | ||
| 007 | hj bfb|||baap | ||
| 008 | 090707b ii f a fnsan d | ||
| 040 | _aeng | ||
| 082 | _a658, H11C | ||
| 100 | _aHack, Becki Newton Peggy | ||
| 245 | _aCall Center Operations a guide for your journey to best-practice processes | ||
| 260 | _aNew Delhi | ||
| 260 | _bNew Delhi, Tata McGraw-Hill Publishing Tata McGraw-Hill Publ | ||
| 260 | _c2005 | ||
| 942 | _cBK | ||
| 999 |
_c21252 _d21252 |
||